Thank you for shopping with us. We aim to make your checkout experience secure, smooth and transparent. Please read the following payment terms carefully before placing your order.
1. Accepted Payment Methods
We accept the following credit and debit cards for all orders placed through our website:
- Visa
- Visa Electron
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Maestro
2. Currency
All prices are listed and charged in USD (US Dollars). If your card is issued in a different currency, your bank may apply foreign transaction fees or currency conversion charges at its own exchange rate. These charges are beyond our control and will appear on your card statement separately.
3. Payment Security
All transactions are processed through industry-standard, SSL-encrypted payment gateways. Your card details are encrypted during transmission and are not stored on our servers. We are PCI DSS compliant and do not have access to your full card number or security code.
4. Order Authorization
When you place an order, we will request authorization on your card for the full order amount. This authorization temporarily holds the funds until the order is fulfilled and the final charge is processed. If the authorization is declined, your order will not be confirmed, and we will notify you by email.
5. Failed or Declined Payments
If your payment is declined, please check the following:
- Your card number, expiration date and billing address are entered correctly.
- Your card has sufficient funds and is eligible for online and international purchases.
- Your bank has not blocked the transaction for security reasons.
You may retry the payment or use an alternative payment method. If the problem persists, please contact your card issuer or our customer support.
6. Refund Processing Time
Once we receive and approve your return or refund request:
- Refunds will be issued to your original payment method (the card used at checkout).
- Please allow 3–7 business days for the refund to appear on your account.
- The actual arrival time may vary depending on your card issuer's processing schedule.
- We are not responsible for any delays caused by your bank or card company.
7. Contact Us
If you have any questions about payment methods, declined transactions, or refund status, please contact our customer support team with your order number.
Store Name: Sunshine Crochet
Address: 136-37 Roosevelt Ave A7, Flushing, NY 11354 United States
Telephone: +1 (917) 815-5805
Email: info@sunshinecrochet.com
Business Hours(EST):
Monday – Sunday: 12:00 PM – 7:00 PM
Response Time: We aim to reply to all inquiries within 24–48 hours. Thank you for your patience!