Refund policy

Thank you for shopping with us. Please read our return and refund policy carefully before placing your order.

1. Eligibility for Returns

Our return window lasts 30 days from the date you receive your package. To qualify for a return, your item must be unused, in its original packaging, and in the same condition as you received it.

DIY crochet kit notes: The kit must be unopened. Opened kits cannot be accepted for return, because yarn, accessories and tutorial materials cannot be resold once opened.

2. Non-Returnable Items

- Opened or partially used DIY crochet kits
- Items damaged by improper use, self-modification or handmade crafting
- Customized or personalized products

3. Return Process

1. Contact our customer service via email to submit your return request within 30 days after delivery. Please provide your order number and photos of the item.
2. We will send you return instructions after approval.
3. You are responsible for paying return shipping fees. Our free shipping only applies to outbound delivery, not return shipping.
4. Securely pack the product and ship it back using a trackable shipping service. We recommend using UPS for return shipment.
5. We will inspect the returned goods once received.

4. Refund Timeline

After we receive and inspect your returned item, we will process your refund within 3–7 business days. Refunds will be issued to your original payment method (Visa, Visa Electron, Mastercard, American Express, Discover, JCB, Diners Club, Maestro). Additional time is required for the funds to reach the bank account; the actual time of receipt may vary depending on the processing speed of the card-issuing institution.

5. Damaged or Defective Items

If your package arrives damaged or the kit has missing parts, please contact customer service within 7 days of delivery with photos of the box and damaged/missing contents. We will evaluate the case and offer a replacement or refund for qualified orders at no extra cost to you.

6. Order Cancellation

You may cancel your order before it is shipped. Once the parcel has been dispatched, cancellation is no longer available and you will need to follow the return procedure above.

Contact

If you have any questions about returns and refunds, please reach out to our support team.

Store Name: Sunshine Crochet
Address: 136-37 Roosevelt Ave A7, Flushing, NY 11354 United States
Telephone: +1 (917) 815-5805
Email:  info@sunshinecrochet.com

Business Hours(EST): 
Monday – Sunday: 12:00 PM – 7:00 PM

Response Time: We aim to reply to all inquiries within 24–48 hours. Thank you for your patience!