Shipping policy

1. Shipping

We provide free shipping for all orders within the United States. All our domestic shipments are officially delivered in cooperation with UPS, adopting standard UPS Ground shipping service to ensure stable, safe and trackable parcel transportation. We only support shipping to addresses within the United States. International shipping services are not currently available.

2. Processing Time

All orders will be processed and arranged for shipment within 1–3 business days after successful payment confirmation. Orders placed on weekends, US local holidays or peak order periods will be postponed to the next working day for processing. Processing time does not include logistics transit time.

3. Transit Time

Shipping time is 3–7 days. Transit time is calculated based on UPS official logistics rules, excluding weekends and statutory holidays. The actual delivery time is subject to UPS real-time transportation progress.

4. Free Shipping

Free shipping on all items.

5. Order Tracking & Delivery Instructions

Once your order is shipped, we will send a unique UPS tracking number to your registered email. You can check the real-time logistics status on the official UPS website at any time. Please ensure you fill in an accurate and detailed shipping address, including zip code, to avoid delivery delays or parcel loss caused by incorrect address information.

6. Shipping Exceptions & Force Majeure

We do not guarantee absolute delivery time on schedule under the following objective situations, which are in line with real UPS logistics rules:
- Logistics delays caused by bad weather, natural disasters, line maintenance and other objective factors
- Delivery failures or delays caused by incorrect customer address, unattended receipt, repeated return and other personal reasons
- Order congestion and delivery delays during US local holidays, shopping festivals and peak logistics seasons
We will actively follow up on delayed orders and update the latest logistics progress for customers in a timely manner.

7. Undeliverable & Returned Parcels

If the parcel is returned due to incorrect address, customer refusal to sign or long-term failure to collect, we will confirm the situation with you first. For secondary delivery, the additional logistics costs incurred shall be borne by the customer. If you apply for a refund for undeliverable parcels, the refund processing time will follow the unified rule of 3–7 business days specified in our Payment Policy.

8. Contact Support

If you encounter problems such as logistics stagnation, lost parcels or abnormal delivery, please contact our customer service team with your order number and tracking number.

Store Name: Sunshine Crochet
Address: 136-37 Roosevelt Ave A7, Flushing, NY 11354 United States
Telephone: +1 (917) 815-5805
Email:  info@sunshinecrochet.com

Business Hours(EST): 
Monday – Sunday: 12:00 PM – 7:00 PM

Response Time: We aim to reply to all inquiries within 24–48 hours. Thank you for your patience!