Privacy policy
Last updated: September 14, 2026
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or place an order. By using our website, you agree to the practices described below.
1. Information We Collect
We collect the following information when you shop with us:
- Personal information you provide: your name, shipping address, billing address, email address, phone number, and order details.
- Payment information: your card details are submitted directly through our encrypted payment gateway. We do not store your full credit card number or security code on our servers.
- Technical information: your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and ship your orders.
- Communicate with you about your order, including shipping updates and customer service inquiries.
- Send promotional emails or marketing materials, only if you have opted in. You may unsubscribe at any time.
- Improve our website, products and customer experience.
3. Cookies
We use cookies to keep your shopping cart, remember your preferences and analyze website traffic. You can disable cookies through your browser settings, but some parts of the site may not function properly without them.
4. Information Sharing
We do not sell, rent or trade your personal information to third parties. We only share information in the following limited cases:
- With our shipping carrier (such as UPS) to deliver your order.
- With our payment processor to process your payment securely.
- When required by law, regulation or legal request.
5. Data Security
We use SSL encryption and industry-standard security measures to protect your personal information during transmission. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You may request to access, correct or delete your personal information at any time. To make a request, please contact our customer service. We will respond within a reasonable timeframe.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us to have it removed.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to our customer support team.
Store Name: Sunshine Crochet
Address: 136-37 Roosevelt Ave A7, Flushing, NY 11354 United States
Telephone: +1 (917) 815-5805
Email: info@sunshinecrochet.com
Business Hours(EST):
Monday – Sunday: 12:00 PM – 7:00 PM
Response Time: We aim to reply to all inquiries within 24–48 hours. Thank you for your patience!